[Leica] M8 on the way back to NJ

[leicam4pro at yahoo.com (John Biava)]

Frank,
   
  I bought my little sister an Olympus point and shoot years ago.  It 
developed a problem with the flash connection.  It was long out of warranty. 
 I stopped by the Olympus office in Chicago just before Christmas. It was 
their lunch time.  The young woman ( receptionist ? ) smiled, took the 
camera and said " Wait just a minute. " then disappeared.  A minute later 
she came back and asked " Would you like to wait a little while ? "  Someone 
stopped in the middle of their lunch and fixed the camera while I was 
waiting.  And I was told " Oh, no charge. Merry Christmas. "
   
  And that is the truth.  
   
  When EPOI had an office in Chicago I also got reasonable service.  Perhaps 
not as fast, but reasonable.  
   
  
Frank Filippone <red735i@earthlink.net> wrote:
  Here is the problem in truth.... YOUR expectations. You spend $5K on a 
camera and it is broken so you want it fixed, yesterday.
Who is "you"? The ex-executive of a big company , a Doctor, lawyer or Indian 
Chief, an entrepreneur ( retired or worse yet, not
retired). 

Soccer Moms don't care if their camera is out of service for a few 
weeks..... ( Nikon an Canon majority) .... nor do amateurs using
$600 cameras. They expect to wait to have service provided. And they do not 
call the President to get their complaints heard.

Then you have people like Tina that get loaners in no time......
Or others that are pros and expect to get a loaner in a reasonable period of 
time ( like tomorrow)... and it works.....

Us normal every day folk just do not get that kind of customer service. 
Never did, never will.

Get real, stop being over zealous in your expectations. It is electronics, 
with electromechanical parts, and the dreaded firmware (
software) that is failing. It is not, and never will be an M3 ( substitute 
your favorite mechanical M here)....

And no, it will not be fixable by DAG or others. Get used to it.

Now that ought to start a fight......

Frank M6TTL Filippone
red735i@earthlink.net 




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