Archived posting to the Leica Users Group, 2002/05/09
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]All I got from Epson was bad information followed by a cold shoulder. The local warranty repair fellows were far more apologetic and accomodating. My compensation, in the long run, was a compelling sense of what not to buy in the future...Epson. > About the same amount that Leica pays all of us when a defect forces us to > return a camera or lens to Leica - for weeks on end. > > At least when a Epson printer fails, Epson ships a new printer out > immediately, and Epson then waits for the return of the old one. ;-) > > B. D. > > -----Original Message----- > From: owner-leica-users@mejac.palo-alto.ca.us > [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Don > Sent: Thursday, May 09, 2002 11:50 PM > To: leica-users@mejac.palo-alto.ca.us > Subject: Re: [Leica] Epson 2000P > > > How much did Epson pay you for the time the defective Epson product cost > you? > > Don R. > ----- Original Message ----- > From: "Jeffery Smith" <jls@runbox.com> > To: <leica-users@mejac.palo-alto.ca.us> > Sent: Thursday, May 09, 2002 8:47 AM > Subject: Re: [Leica] Epson 2000P > > > > I had problems with my first Epson 2000P as well. The printer I > ordered from Adorama was DOA. I called Epson, and they told me that I > was probably doing something wrong. They gave me a list of insultingly > moronic suggestions (is it plugged in? did you install the ink > cartridges?). I went back and forth with them for over a week when they > told me that they would swap it out for a faculty refurbished printer. > If I wanted a new one to replace my new one, I would have to get it from > Adorama. I called Adorama, who told me that I passed the brief return > period (they start counting days from the day you order it, not the day > you get it. It took over a week to deliver the printer to me, Epson > futzed with me for a week, so my return period was over. I finally took > it to a local electronics servicing firm doing Epson work, they sent it > back to Epson, and Epson sent me a factory refurbished printer. Neat, > huh? > > > > I like the Epson 2000P, but will probably never buy another Epson > product as long as I live. The competition is just too keen to justify > buying something from a company with such poor standards. > > > > > > > > > My third printer worked like a charm too. My first two were > > > non-functional. Epson took good care of me though. > > > > > > Steve > > > > > > Greg J. Lorenzo wrote: > > > > > > > Hi Darrell, > > > > > > > > Funny you should ask.... I hope you're sitting down. > > > > > > > > I purchased my first 2000P in mid January 2002. I brought it home, > > > > read the instructions, installed the ink cartridges and it > immediately > > > > died. Contacted Epson Tech Support who offered to replace it with > a > > > > refurbished 2000P. I declined and exchanged it at the store for a > new > > > > in box 2000P. > > > > > > > > Printer 2 worked just fine up to about a month ago other than > being > > > > rather thirsty for ink. Last week I finally had some time to catch > up > > > > on some color printing, ran some prints only to have every print > come > > > > out in varying shades of purple (for all colors). Contacted Epson > > > > Support on Wednesday who requested that I replace the ink > cartridges > > > > and run the nozzle cleaning process over a dozen times. Result: > all > > > > prints still came out purple. > > > > > > > > Called Epson Support back on Thursday, they sent out a new printer > > > > which arrived Monday. New printer (number 3 now) arrived NIB but > was > > > > DOA. The print heads would not come over far enough to allow > > > > installation of the ink cartridges. I again called Epson Support > who > > > > over-nighted me printer number four yesterday. > > > > > > > > Printer number four works great with no problems so far. Best > color > > > > printer for under $2000 when it works. Stinks in B&W but I prefer > the > > > > wet darkroom for B&W. > > > > > > > > Good luck and I hope you paid with your credit card. > > > > > > > > Regards, > > > > > > > > Greg > > > > > > > > Darrell Jennings wrote: > > > > > > > >> I just ordered an Epson 2000P archival printer today. Anyone out > > > >> there have any experience, tips, problems, > > > >> cool features, etc. that I should know about? > > > >> > > > >> __________________________________________________ > > > >> Do You Yahoo!? > > > >> Yahoo! Shopping - Mother's Day is May 12th! > > > >> http://shopping.yahoo.com > > > >> -- > > > >> To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > >> > > > > > > > > > > > > -- > > > > To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > > > > > > > > > > > > > > > > > -- > > > To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > > > > -- > > To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html