Re[2]: Whate Leica say they will do

[seungmin@luxmail.luxcom.com]

     Hi,
     
      About the Leica System Handbook, when I asked for one, I was told 
     that I had to pay.
     
     Regards, 
     David

______________________________ Reply Separator _________________________________
Subject: Re: Whate Leica say they will do
Author:  leica-users@mejac.palo-alto.ca.us at Internetmail
Date:    08/28/97 8:15 PM


At 05:38 PM 8/28/97 -0500, Alistair wrote:
>     they ARE supposed to send out a little plastic passport card, with 
>     your name, date, and item details and serial # on.
>     
>     The 'book' is the Leica 'handbook' for the year (really a then-current 
>     product catalogue).
>     
>     The reason I shout 'ARE' is because they say in the documentation that 
>     comes with new items that this is what they will do.
     
     
I have never received a 'little plastic passport card' for any new Leica 
item I have ever purchased, nor am I aware of anything in the literature I 
have received saying that I should be so honoured.
     
I have placed one warranty claim, and it was promptly and cheerfully 
honoured without any request for documentation at all -- they simply 
replaced it.
     
I do receive the system handbook every year or three, but that's because I 
now know enough to ask for it -- I was sent one, gratis, two years ago by 
Leica and foolishly mentioned on the LUG that I had received this, only to 
find that everyone else seems to get one automatically ...
     
Marc
     
     
Marc James Small
Cha Robh Bas Fir, Gun Ghras Fir!
FAX:  +540/343-7315